GenAI Workplace Maturity
There’s no shortage of conversation about how to use generative AI (GenAI) in business. New use cases emerge daily, and experts continue to highlight its transformative potential. But amid the excitement about what the technology can do, business and HR leaders must pause to consider whether their organizations are truly ready for it.
GenAI is already reshaping how work happens, yet its impact will be limited if the workplace culture, systems, and people aren’t prepared to adapt. Understanding an organization’s current state of readiness is not just important, it’s essential to ensuring that GenAI integration is both effective and sustainable.
This is where GenAI maturity comes in.
For HR and business leaders, assessing GenAI maturity is a vital step toward designing thoughtful interventions. By taking stock of where their organization currently stands, whether it is still exploring and experimenting with GenAI tools, or it is fully embracing GenAI as an integral part of its long-term strategy, they can identify targeted opportunities to build capability, mitigate risks, and align GenAI initiatives with broader workforce and business strategies. This maturity lens enables leaders to move beyond ad hoc experimentation toward more intentional, scalable, and value-generating applications of GenAI.
GenAI is already influencing workplace cultures by shaping how people collaborate, make decisions, and interact with technology. Leaders have a choice: allow this cultural shift to unfold organically, with all the ambiguity and potential risks that comes with it, or proactively design a culture that incorporates GenAI in ethical, inclusive, and strategically aligned ways.
What is GenAI Workplace Maturity?
GenAI workplace maturity refers to an organization’s overall capacity to integrate and leverage generative AI tools, practices, and mindsets across systems, people, and processes. This maturity is not just a measure of technological adoption by the organization. Rather, it reflects how strategically aligned, ethically grounded, and operationally embedded GenAI is within the day-to-day and long-term fabric of the organization.
The GenAI Workplace Maturity Index provides a simple way for us to understand where our workplace currently sits in terms of generative AI adoption. By assessing the complexity of GenAI use and the impact these genAI tools are having on the workplace and the people who work there, we can better identify where we are today (observing, experimenting, emerging, or transforming) and use that insight to guide meaningful HR actions to support the organization on its GenAI journey.
Observing organizations are aware of GenAI but are taking a wait-and-see approach. They have minimal GenAI adoption and so the technology is having a limited impact on their operations and their people.
Emerging organizations are starting to explore GenAI in limited but meaningful ways, often seeing noticeable gains with minimal complexity.
Experimenting organizations are testing complex GenAI solutions, but the impact of these experiments remains limited. This might be because of the size of the organization or the scale of the experiment. It can also be because of the company culture and its readiness for wider spread GenAI adoption.
Transforming organizations are actively integrating GenAI across systems and functions, with greater complexity. They are strategically embedding genAI into their operations, and as a result are seeing deep and strategic impact.
The GenAI Workplace Maturity Self-Assessment (BETA)
Kris Tierney Consulting, Inc. is excited to introduce a new self-assessment tool to help you measure where your organization sits on the GenAI Workplace Maturity Index and to understand what it could mean with respect to your people, processes, policies and systems.
The tool uses key organizational behaviours as indicators of where the organization is in its GenAI evolution; Observing, Emerging, Experimenting or Transforming.
Ready to get started?
Complete the GenAI Workplace Maturity Self-Assessment (BETA) now to receive your complimentary Debrief Report, including a summary of your workplace’s GenAI profile, key insights, and suggested HR actions to help you prepare your organization for the future with GenAI.
